Reservations Agent

Job Ref: QHC9554 Branch: The Queens Location: The Queens, Leeds Salary/Benefits: £22k per annum Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 10/03/2023 Closing date: 12/04/2023

Are you a good communicator?

Do you know how to provide great customer service?

Full time, permanent position, working 40 hrs per week over 5 days,

What will I do?

• Handling enquiries for our hotel
• Speaking with customers on the phone and replying to emails
• Supporting with new bookings and assisting with existing bookings
• Liaising with hotel teams to answer any customer query
• Keeping systems up to date, making sure to add all new bookings
• Always providing first class customer service, leaving everyone with a great experience

Is this the role for me?

• Excellent communication skills
• A ‘can do’ attitude, confident and self-motivated
• Able to identify what great customer service looks like
• IT savvy, must be proficient with MS Office, Excel to an advanced level
• Able to work under pressure and maintain high attention to detail
• Able to work shifts which will cover evenings and weekends