Service Desk Analyst

We collaborate with a respected company in the insurance sector who is looking for a Service Desk Analyst (1st and 2nd line support) to join them on a 6 month contract initially. There is possibility for extension or permanent progression in the future.

Role: Service Desk Analyst

Location: London - near Aldgate station

Work model – hybrid – 3 days on site and 2 days from home

Daily rate: £230 - £240 (inside IR35)

Contract length: 6 months + extension

Job specification:

• Act as a point of contact and log all incoming calls to the service desk
• Ensure all issues are correctly logged, assigned, and resolved.
• Accurately record the information in the IT service management (ITSM) tool and maintain the Asset Register.
• Ensure that all tickets are assigned to the correct resolver team.

Tech skills:

• Windows OS
• Mac OS X
• Microsoft 365 suite
• M365 Administration
• Microsoft Exchange Administration
• Azure AD (non-Azure AD experience also suitable)
• VOIP & Call Centre software
• ITIL Framework
• ITSM tooling (e.g., Hornbill – is a plus, ServiceNow, Freshdesk, JIRA)
• Mobile devices (iOS & Android)
• Video Conferencing
• Information Security awareness

Please apply now for immediate consideration.