Customer Account Coordinator

JOB DESCRIPTION

Job Title: Customer Account Coordinator
Reports to: Customer Services Manager
Based at: Saab Seaeye Limited, 20 Brunel Way, Segensworth East, Fareham, Hants PO15 5SD
Job Purpose: To provide customer support by ensuring continuous maintenance of supplied systems and products through the provision of spares and repairs.
Key accountabilities and responsibilities:

• 
  Prepare and assist customers with their enquiries and quotations, in accordance with the organisational management and quality systems, seeking additional technical knowledge when necessary.

• Process repairs received from customers, in accordance with the organisational management and quality systems.

• Process customer orders, in accordance with the organisational management and quality systems.

• Monitor the progression of customer orders through but not limited to, weekly after sales and production meetings. Report back to customers when necessary, advising of any delays or issues with their order.

• Liaise with despatch for weights and dimensions for orders that are ready to be received by the customer.

• Negotiate with freight forwarders the most competitive prices to ensure customers receive best possible service available

• Prepare and submit relevant shipping/customs documentation to include, but not limited to, Airway Bills, Commercial Invoices, Export Licences, Certificate of Origins, EUR1’s and packing lists, to comply with relevant local, country and international law.

• General administrative tasks.
• To undertake any other duties as appropriate within their competence, as required by their Head of Unit from time to time.

General accountabilities and responsibilities:

• 
  To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role.
• To maintain personal ability in, and appropriate use of, all relevant IT (Information & Technology) and other systems required to adequately perform the role.
• To act ethically, with integrity and in the best interest of the business at all times.
• To maintain a professional and supportive relationship with team members and other departments in order to deliver business and delivery objectives or deadlines.
• To keep good time management to minimise any wasted time and maximise productivity and effectiveness.

Quality, health, safety and environment (QHSE)

• Cooperate with the company to achieve a healthy, safe and sustainable working environment
• Work in ways that ensure your own safety and that of others; “Do the right thing even when no one is looking.”
• Report any incidents, near misses or other health, safety and environmental concerns
• Deliver all products and services in line with Saab Seaeye quality standards to ensure we meet our customer requirements and highlight any quality concerns or potential improvements.