Soft Services Manager

Overview: Safety. Comfort. Enjoyment. We see more than just a building
Soft Services Manager Location: Middlesbrough / Redcar
Working hours: 38.75 hours per week, Monday to Friday, 9am to 5pm Contract: Full-time, permanent
Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Soft Services Manager, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future. Your new role: About the role

• Deliver and monitor the Service Delivery Plans and KPIs across contract specifications
• Establish, monitor, and supplement resource levels to comply with contract requirements
• Facilitate the development of robust ‘risk management’ processes and procedures
• Support the Continuous Improvement Programme and identify issues to drive forward contract development
• Encourage, coach, support, and manage the effective performance of people and develop them to meet the contract requirements
• Monitor audits of works in progress and completed works
• Implement Robertson’s integrated policies on Quality, SHEQ in conjunction with corporate support teams and the client's requirements.
• Ensure defined H&S responsibilities and accountability are established and regular reviews are undertaken.
• To generate efficiencies, savings and best value solutions within the region.

• The successful applicant will be required to submit to relevant DBS/PVG background screening before starting in the job.

About you
We’re looking for someone with previous experience in Facilities Management with a methodical approach to all tasks. To be successful in your application, you will have a basic knowledge of Health & Safety and the proven ability to lead a successful team. This role may be suitable for people with previous experience such as: Total Facilities Management, Catering Manager, Multi-site Catering Manager, Operations Manager (Soft Services), Hospitality Manager, Facilities Manager, Head of FB. Relevant industry expereince may include Education, Hospitality, Facilities Management.
Who we’re looking for:
People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll need to be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and those around you safe, and report any issues; share our pride in making a real difference. What's in it for me: Working the Robertson Way
Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…
We listen Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
We are professional Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
We take responsibility Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
We are determined to succeed Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
We are one team We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
What’s in it for you?
What’s in it for you? In addition to a competitive annual salary, we offer a wide range of rewards and benefits, including 33 days annual leave increasing with length of service, a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas with a Taste Card, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.
We also have a brilliant smarter working policy, too. That means many of our office based people and some of our site based people are able to either work from home or as part of our hybrid model.
Robertson is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included and where we can all be our authentic selves.
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you, so please apply now!
Company: Robertson Facilities Management

Robertson Facilities Management provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including commercial, residential, education and healthcare, assuring our customers of high-quality, best value and a sustainable approach.