Field Engineer

Job description

About Maintech and the Role:

Maintech provides data center computer system and LAN/WAN services to mission critical, multi-vendor, multi-site applications in the Financial, Telecommunications and Research and Development markets. This position will be focused on server repair and maintenance in a data center location.

We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer focused environment. Candidates must be able to work a rotating on-call 24/7 schedule as needed. We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer focused environment.

Candidates must be able to work a rotating on-call 24/7 schedule as needed.

• Provides 1st and 2nd level 24/7 break-fix support for IT hardware as specified by or utilized in customer environment
• Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
• Maintains inventory and documentation of activity
• Escalates more complex issues to 3nd level tech support
• Assists with server installations as needed
• Maintains active control of client and Maintech parts and handles all parts in accordance with client processes and procedures

Experience and Skills Required:

• 1 year servicing IT clients in a data center environment
• Servicing X86 server hardware as specified or utilized in client environment
• Familiarity with ticket-tracking software
• Server Installation and Cabling experience
• Certifications as required for client/technology
• Learn and become proficient with Maintech’s infrastructure system, eMaintech
• Possess good customer communication skills
• Ability to guide others
• Problem solving and self-management skills with attention to detail
• Ability to prioritize tasks and effectively communicate verbally and in writing
• Capability to travel to remote locations

Maintech, Incorporated is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road

Job Type: Full-time

Pay: $32.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• San Jose, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location