An exciting opportunity has arisen to join the Cardiovascular Department as a administrative assistant. This vacancy is a permanent, full time (37.5 hours per week, cross site) Band 3 role.
We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.
- Liaison with staff both within and outside the department, extensive contact with GP's patients and other relevant external agencies.
- Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and diplomacy.
- Respond to a high volume of external/internal enquires via personal, written and telephone queries.
- Responsibility for implementing instructions involving liaison with patients, hospitals, GP's and other agencies in connection to patients and their care.
- Excellent communication skills required.
The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trusts standards and policies at all times. Previous NHS management experience is desired, but not essential.
- Extensive use of computer information/paper based systems
- Covering reception in the cardiology outpatient department
- Collection, Delivery and tracking of correspondence and health records to patients, referrers and doctors
- General clerical and general administrative duties
- Day to day maintenance of records and filing
- Computer entry of data
- Updating of Service’s patient information leaflets, booklets etc
- To undertake post duties on a daily basis, which include delivering and collecting from both internal and external
- Shared responsibility for answering departmental enquiries.
- Responsibility to maintain good working knowledge of all office procedures.
- To file, retrieve and archive patient notes as required