Customer Support Manager

• Basic salary up to £40,000
• Tech4Good Sector
• Hybrid working model

We are representing an amazing Tech4Good start-up based in Bristol, who are looking for a new Customer Support Manager. They’re looking for somebody that has customer support/success experience, ideally within the software industry, who is now looking to make a real difference with their career.

What you'll be doing

• Help to manage the customer support departments daily functions and assist users with front end support.
• Address any escalated customer support issues.
• Implement processes to enhance customer satisfaction.
• Report any bugs to the relevant departments at cross functional meetings.
• Oversee the expansion of the team including interviewing and hiring new employees.

What you'll need to apply

• Experience within a customer support role, ideally within the tech industry.
• Previous experience within a managerial position is beneficial.
• A great track record of improving customer satisfaction.
• Fantastic communication and problem solving skills.

What you'll get in return for your talents

• Salary of up to £40,000 per annum.
• 33 Days annual leave.
• Hybrid working options.
• Enhanced holiday – buy up to 5 additional days per year.
• Cycle to Work Scheme.
• Free software use for family and friends.
• Exciting progression opportunities.

What next

Hit apply or contact Tom directly!