Account Manager - Fragrance

JOHN LEWIS, KINGSTON
3 DAYS PER WEEK (22.5 HOURS A WEEK INCLUDING WEEKEND WORK)

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com . ROLE SUMMARY
The main objective of Account Manager is to deliver overall sales objective in their account by meeting Coty’s customer service and sales standards. As well as ensuring in-store excellence of execution.

BENEFITS ON OFFER

Day off on your birthday
Access to My Coty Shop with fantastic discounts
Generous family and wellbeing support policies
Private medical scheme
Income protection
Personal leave policies
Maternity leave from 12 weeks-6 months

KEY ATTRIBUTES AND BEHAVIOURS

Provides quality Actionable Insight to area manager
Is a master of knowledge on account
Establish and maintain strong, effective relationships with key stakeholders Lives beauty – Deep understanding for the industry and luxury brands
Executional excellence – Uncompromising focus on standards, attention to detail and protecting brand equity
Ownership – Accountability as if your name was on the door
Relentless and tenacious - always striving for the extra sale.
Share and re-apply – Willing to learn from others and share success
Collaborates easily with others and adapts to different working styles
Able to effectively listen, influence and persuade
Maximizes time productively
Adapts to changing priorities as needed is flexible and accountable
Empowered to use initiative
Is resilient and adapts to new challenges
Actively takes charge of self-development and performance growth
For beauty brands – A proven experience in beauty with a high level of make-up artistry

KEY ACCOUNTABILITIES

Sales and Customer Service
Achieve monthly sales targets
Maintain company benchmarks on ASP, Sales Mix and Split
Distribution of targets daily, weekly, monthly
Deliver Coty’s customer service ceremony with every customer
Build relationships with customers to influence and sell
Consistently upsell

Excellence of Execution
Lead by example be a brand ambassador, protecting the equity for Coty brands
Keep updated on We Live Beauty and mandatory Coty Academy
Be fully aware of all company and retailer initiatives relevant to your account
Follow all company merchandising guidelines on both permanent and promotional space
Accurately complete month end and payroll within set guidelines and time limits, including any required feedback
Commercial awareness – Coty business performance, competitor activity and market share
Plan and execute customer eventing ensuring brand equity
Adhere to Company uniform and grooming guidelines
Work within the retailer Code of Conduct guidelines and KPIs at all times
Escalate any issues to Area Manager

Team working
Strong working relationships with the Coty instore team
Manage and welcome agency staff as part of the team
Develop effective working relationship with mobile consultants
Grow networks with the wider Coty team within your area
Maintain excellent communication with the Area Manager
Develop and maintain relationships with retailer staff and management
Be available for ad-hoc mentoring new managers to the business

Technical Processes
Use of ipad for email, reporting and VM guidelines
Control of ipad and Coty passwords
Use of MCT – Holidays, sickness, payslips.