Engineer Resource Controller
Job Req ID: 16966
Posting Date: 28 Jun 2023
Function: Engineering
Location:
Barlborough , Chesterfield, United Kingdom
Salary: 27,868
Why this job matters
As an Engineer Resource Controller you will ensure that the field engineer team is optimally matched to meet provision, fault and project demand requirements. You will provide real time support to not only field teams, but also other customer facing units and project teams, making sure they reach their service targets. Your main responsibility will be to optimise work allocation and distribution up to 5 days out, utilising our allocations system.
What you'll be doing
- Monitor field allocation system to ensure effective deployment of field resource, and work closely and collaboratively with engineers as appropriate, ensuring best customer fit.
- Use the right tools and systems to identify risks and issues with resource allocation profiles, flagging to the correct control / area manager.
- Manage customer escalations on the day by utilising all resourcing solutions, including 3rd party resource.
- Continually improve controls' processes, effectively managing task enablement to meet required deadlines.
- Manually build tasks to meet required appointment dates where automation is not in place e.g. cloud voice.
The skills and experience you'll need
- Problem solving, be logical and methodical.
- Experience with Microsoft Office is essential.
- Great written and verbal communication.
- Multi-tasking and working under pressure.
- Product knowledge is desirable.
Benefits
At BT we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people whether that's friends, family, businesses or communities. Working here you'll receive an attractive salary and a range of competitive benefits. Even more than that, you will be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine interest in your progress and development.
- 22 days annual leave + bank holidays
- Generous pension scheme
- BT share plan
- Discounted BT products including TV, Broadband and Mobile
- Flexible working arrangements
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.