HR Service Delivery - Intermediate Representative

Overview

Overview Of BNY Mellon:
BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.

Job Purpose:
Primarily responsible for providing HR administrative support to HR colleagues, managers and employees across EMEA.

Responsibilities:
Provide first line support for all routine employee enquiries, via telephone or a knowledge management system
Triage of inquiries and requests to experienced & advanced level representatives, HR Advisors, and/or HR CoE
Production and despatch in a timely manner of all employee correspondence, such as contractual change and maternity/paternity letters
Provide general administrative assistance as required
Preparation & submission of all Payroll, PeopleSoft & Employee Self Service system changes to the Workforce Administration team in a timely manner, ensuring accuracy and appropriate approval of all documentation
Assist with sickness and long term disability cases as required
Production of supporting documentation to support employee lifecycle
Provide support on project related corporate initiatives and HR project initiatives as required
Assist with all internal and external audits as required

Requirements:
Excellent organisational skills with the ability to work simultaneously on multiple tasks in a pressurised environment
Experience of working to tight deadlines with a strong results focus
Strong attention to detail coupled with a high level of accuracy
An enthusiastic team player who actively contributes in a flexible and adaptable manner
The ability to communicate professionally at all levels both verbally and in writing
Experience of working in a customer service environment with strong client orientation skills
Proven experience in MS Office products
Builds rapport and co-operative relationships with clients
Takes accountability and ownership to get things done
Works collaboratively with colleagues to provide support and build best practice processes to deliver service excellence
Considers how processes can be improved to enhance service provision and makes recommendations

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.