Passenger Care Agent

To assist passengers with reduced mobility and or hidden disabilities throughout their journey at Birmingham International Airport. Using a variety of means to ensure they are safe and treated with dignity at all times.

Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.

• Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
• Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs

. Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.

• Assist passengers that are transferring flights
• Record progress of the passenger using the Personal Digital Assistant issued.

Shift times and patterns will vary with shifts starting as early as 0400.

Minimum working hours 20 with the possibility to increase over time.

Job Types: Full-time, Part-time, Temporary contract, Fixed term contract
Contract length: 6 months

Salary: £10.42 per hour

Benefits:

• Employee discount
• On-site parking

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift

COVID-19 considerations:
To comply with the current Covid - 19 guidelines

Ability to commute/relocate:

• Birmingham, B26 3RY: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: PRM/AR&R
Expected start date: 27/03/2023