1st Line Support Engineer

1st Line Support Engineer

Fully Remote (Based in the Oxford area for site visits)

£22,000 - £28,000 DOE

They are looking for a candidate who possesses fantastic customer engagement skills. You will provide front-line response to clients, taking request details and setting their expectations as well as coordinating tickets to the right engineers in-house or supporting the client directly to resolve their issue.

Primary responsibilities:

• Answer helpdesk calls

• Help customer with 1st line issues such as password reset

• Setup of hardware i.e. printers, mobile phones, desktops, laptops

• Create email accounts and other cloud services

• Work as part of projects to rollout anti-virus and other security software where required

• Creating tickets on PSA

• Creating quotes

• Remote support for customers

• Onsite support for 1st line tasks such as setting up desktops/laptops

Desirable skills / Personal qualities:

• Quick learner

• Confident and professional on phones and in person

• Some IT knowledge a plus

• Good communications skills

• Work of own initiative

• Ability to work logically when faced with IT issues